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Redefining Health Care: Integrating Tech for a Consumer-Centric Focus


Health Care Technology Discussion

Health care, at its core, is a business operation that delivers health and wellness solutions. But its differences should not exclude the type of health tech advances experienced elsewhere, according to Josh Builder, chief technology officer of Signify Health.

Some critics note that nonprofit providers dominate large segments of the health care industry. They also point out that third parties like the government and private insurers typically make the payments, highlighting these factors as limitations in the industry’s integration of tech solutions.

According to the National Institutes of Health (NIH), the U.S. medical research agency, one of the most widespread uses of technology in the health field is the adoption of electronic health records (EHR). The process makes patient health information instantly accessible to providers and patients by supporting automated workflows between people and technologies.

Still, Builder noted that health care technology could learn a few improvement remedies from other tech trades.

Before moving to his current role, he was an executive at Rent the Runway, the premier subscription fashion service for designer clothes; SoulCycle, the indoor cycling, and spinning workout class company; and The Orchard, an early pioneer in music streaming.

His background in fitness, fashion, and music established his expertise in solving complex problems through technology. Builder now applies this tech knowledge to practice a unique approach to health care.

He contends that businesses in today’s world need to understand that technology should not be an afterthought or add-on capability. Rather, it should be woven into the fabric of the organization and its business operations.

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